Placing an Order
An order is confirmed once Oh My Cream has accepted payment. Oh My Cream reserves the right to refuse an order if the customer has an existing dispute with Oh My Cream or if Oh My Cream considers that the customer poses a risk of non-payment. Oh My Cream may then request additional information from the customer if it considers this necessary, such as proof of identity or address. If the customer does not respond within 5 days of placing the order, the order and payment will be cancelled. Oh My Cream undertakes to fulfil orders received, subject to stock availability.
Delivery within mainland France
Our dispatch times are as follows:
- Orders placed Monday to Friday before 1 pm will be dispatched the same day.
- Orders placed Monday to Thursday after 1 pm will be dispatched the following day.
- Orders placed between 1 pm on Friday and Sunday evening will be dispatched the following Monday.
- Orders placed on public holidays will be dispatched on the next business day.
During Goodie Bag promotions, our fulfilment team handles a high volume of orders… Dispatch may therefore be delayed by 1 to 2 days. Thank you in advance for your patience.
Customers can choose from several delivery options, with different costs and delivery times:
|
Delivery option |
Delivery time (after dispatch) |
Rate for purchases under €60 |
Rate for purchases over €60 |
|
TNT |
24 business hours, with delivery before 1 pm |
10€ |
5€ |
|
Colissimo |
48 business hours |
5€ |
Free |
Delivery times are the sole responsibility of the carriers. Oh My Cream cannot be held liable if delivery deadlines are not met.
Delivery to French Overseas Territories & Internationally
Our dispatch times are as follows:
- Orders placed Monday to Friday before 1 pm will be dispatched the same day.
- Orders placed Monday to Thursday after 1 pm will be dispatched the following day.
- Orders placed between 1 pm on Friday and Sunday evening will be dispatched the following Monday.
- Orders placed on public holidays will be dispatched on the next business day.
During Goodie Bag promotions, our fulfilment team handles a high volume of orders… Dispatch may therefore be delayed by 1 to 2 days. Thank you in advance for your patience.
International orders are delivered by Colissimo or, for express delivery, by DHL. Shipping costs are the customer’s responsibility. Costs and delivery times vary by destination:
| Delivery country | Delivery time (after dispatch) | Standard Delivery | Express delivery time (after dispatch) | Express Delivery |
| French overseas departments and territories | 5 to 10 days |
15€ Free for orders over €150 |
|
|
|
European Union and Switzerland (Spain, Portugal, United Kingdom, Germany, Austria, Finland, Belgium, Luxembourg, Netherlands, Denmark, Ireland, Sweden, Italy, Switzerland) |
3 to 6 days |
8€ Free for orders over €100 |
1 day
|
15€ €7 for orders over €100 |
|
Rest of Europe and Norway (Bulgaria, Cyprus, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Norway) |
4 to 7 days |
15€ Free for orders over €150 |
2 days
|
25€ €10 for orders over €150 |
| USA | 5 to 8 days |
15€ Free for orders over €150 |
2 days
|
20€ €5 for orders over €150 |
| Rest of the world | 4 to 10 days |
15€ Free for orders over €150 |
2 to 4 days |
25€ €10 for orders over €150 |
Outside the European Union, customs duties or import taxes may be added to the price of our products and are the customer’s responsibility. Customers should therefore check the amount with their local customs office.
Returns & Exchanges
Customers may request an exchange within 14 days of the order date. Customers are responsible for the cost of returning orders shipped within or outside mainland France.
The product the customer wishes to exchange must be intact, unopened and in its original packaging. The customer must include the product, the relevant order number, the name of the product or products being returned, and a request for an exchange or store credit voucher.
The returns address is:
L4 LOGISTICS – Bâtiment RIS 3
44 avenue de l’Orme Pomponne
ZI de l’Orme de Pomponne
91130 RIS ORANGIS
We recommend choosing a shipping method with a tracking number. We cannot accept any claims without a tracking number.
To help us process your return as quickly as possible, we also recommend notifying us by email at contact@ohmycream.com.
If Oh My Cream rejects the returned item, it will be sent back to the customer at Oh My Cream’s expense, and the customer will not be entitled to any compensation. If the customer has not notified us of the return, a store credit voucher will be created automatically and sent to them.
If your order included a gift subject to conditions—for example, a gift offered only when a minimum order value was reached, such as the Goodie Bag—and you return products so that the remaining order value no longer meets those conditions, you must also return the gift to receive a refund (see our Terms and Conditions of Sale for details).
Orders placed on the Oh My Cream website cannot be returned or exchanged in stores.
